Old Jan 30, 07, 1:44 am
Join Date: Sep 1999
Location: Los Angeles
Programs: UA PLT (MR Gld; Hertz PC), AA 2MM, Bonvoy LT GLD, GP Plt, Mets fan.
Posts: 5,057
They sell the logo products on the side, to supplement their outrageously high salaries.

They gather the entire staff (who aren't responding to your late nite calls) into one room and watch all the free movies that PLTs dont want.

You're assuming, of course, that this is anything more than poor employees and/or poor training...which may be unwarranted.
CO FF is offline