Originally Posted by ecq
I was wondering on their Low Fare Guarantee.
I've just purchased a ticket using my miles. ewr-gla. I found that continentals fare was $365. On Smartfares, it was $355. Of course with taxes and fees continental was actaully cheaper.
My questions, does the low fare count the taxes and fees? I've read their Low Fare guarantee page and have found nothing about the total. Another question, if taxes and fees don't count, would I still be able to claim the lower fare? I'm thinking no, but doesn't hurt to ask.
Welcome to FT,
ecq.
First rule of the LFG....you do have to actually purchase the ticket from CO.
I assume from your comment "..using my miles.." that you claimed an OnePass award EWR-GLA.
What's the booking fee on Smartfares?
If the Smartfares' price,
less their booking fee is $10 or less than CO, then one could claim an LFG.
Again, when you call the LFG line at 800 490-2021 the first question they ask you is for the confirmation number for your
CO.com purchased itinerary. The CO LFG person then has to be able to find the cheaper fare on the other source/website.
FYI - some of my LFG phone calls have taken as long as 50 minutes.