Originally Posted by
OU812
I arrived at the Marriott Biscayne Bay in Miami and received the key jacket with my concierge level bay view upgraded room crossed out and replaced with a standard (small no view) room on the 15th floor.
I would have asked for an explanation before I left the front desk. Maybe there was a good one, or maybe the problem was, as it sometimes is, the person who checked you in. In instances such as yours, when your upgrade was crossed out and you learned that concierge level rooms were indeed available, I would have asked for the front desk manager. I wouldn't yell or scream, but I would ask for a definitive explanation.