Originally Posted by ohmark

Well, frequently the upgrade is locked in the day before or the day of arrival, before the check-in. This upgrade will appear if you sign-in to Marriott Rewards and click on the reservation. The OP posted that he checked for his wife's stay tonight, and so in many cases, but not all, the upgrade would already show on the reservation if there was going to be one. From some postings here by Marriott managers, it would appear that at some, if not most, fs properties, the room coordinators, or some such title, go over the reservations the day before arrival and prioritize for upgrades. However, in my experience, at some properties the check for upgrades is only done at check-in. Some properties are generous and some are not. Some properties consistently offer upgrades. Some almost never do. At some properties whether you are offered upgrades (or breakfast coupons) depends on which front desk person checks you in.

At Le Merigot, there is no concierge lounge and no special concierge floor. There are rooms and suites which are more deluxe than others in respect to size, location, view, and balcony. Coupons are provided for comped breakfast because of the lack of concierge lounge.

You may or may not have spoken to the right person when you called the property. Depending on whether you spoke to the right person, you may or may not have been give accurate information. Your wife should again ask at check-in about upgrades. The more familiar you/she is with the various types of rooms at a particular property and, thus, can ask for an upgrade to a specific type of room, the more likely it is that such a request will be granted. But all the variabilities between properties as to upgrades in the program make it difficult to judge in advance when, whether, and where such upgrades will be granted, and what type of upgrade will be provided.