Not only are we the worst place in the world (which I find quite easy to believe), we have the worst staff, the most inefficient system and a company that is totally unaccountable to anybody overseeing it all.
My suggestion would be that the amount of time it takes Pax to get through is monitored. For every pax that takes longer than 10 minutes to get through security, BAA is fined £20. They'd soon speed things up...
BAH