Originally Posted by
James S
OK, I didn't really want to push it with her, but she was happy to give the details.
MY OP was a bit misleading. Dad had Qantas FF points. Apparently Qantas has more award flights available if you phone them, compared to on-line, but you have to spend extra points to access them.
So they put her on a QF flight operated by BA... that's how she got to fly in F at short notice. So did not really have much to do with BA compassion at all.
And my bolding makes this look like the way a number of other FF plans work... I think UA is one of them - basically you hand over 2x the miles and so long as there's an open seat, you get access.
So probably just the regular MO...