Originally Posted by Liz
I know plenty of people who get in trouble, but not always for pax-related issues. It's private when an employee is disciplined. In fact, I'm pretty shocked DL announced they disciplined the f/a (I haven't read this, just going off of what you are saying). As a side note, I was called in once because a pax complained the flight was too cold!
I agree ... they usually don't say if anyone was disciplined. A couple of years ago, when American Airlines had the pilot who told Christians on board to identify themselves and suggested the non-Christians discuss their faith with them, I
wrote a letter asking what disciplinary action had been taken .
AA refused to disclose what actions they had done (right or wrong).
(By the way, it's coming up on three years since I've flown AA ... the boycott fromt his incident continues - to UA's gain).