FlyerTalk Forums - View Single Post - UA Cancels Reservation for No Rational Reason
Old Nov 2, 06, 5:14 am
  #7  
GoingAway
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,940
My first response to the OP is that you are a Million Miler and burning your miles, that's great - but how much actual purchased flying are you doing with UA these days? The airline, correctly IMO, is more focused on current customers than past ones so waving that around isn't likely to get you anywhere unless it's accompanied by current status, as well. Also, how did you handle the discussion with the CSRs? You seem a bit belligerent and frustrated in your posts, are you approaching the discussions in the same way? That is just a recipe for trouble and unlikely to get you any satisfaction.

Were you checking the status of your itinerary regularly on UAL.Com? If so, when that little red type shows up you need to call immediately, did you? Did they tell you when the schedule change occurred versus when you first found out? and how did you find out? Is the contact info you mention in your UA MP profile or actually associated with the itinerary in question?

Last, the comment about they sold "your" award seats is a lot of bs -- the call center reps have no idea whose seats are which and it's unlikely the cabin is sold out before travel day.
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