Originally Posted by clarence5ybr
One other note is that many DL agents (even the US agents) are poorly trained on ST benefits, and are not aware that partner elites are entitled to premium seating. I've had several experiences where I would have to argue with them about this. If this happens, be polite but firm, mention it's a SkyTeam benefit, and ask them to speak with a supervisor if needed.
I have had much better luck on stuff like this by calling their web site support line instead of the general reservations line.