Old Oct 26, 06, 8:47 am
Join Date: Jul 2005
Location: Florida
Programs: Hhonors Lifetime Diamond, AA EXP, Marriott Platinum
Posts: 503
Originally Posted by Carolellen607
I just stayed at the Hilton El Conquistador on an award stay. Great time, but I was under the impression that charges to the room counted toward points. I was just told by a customer service rep that at this hotel only room charges count. However since it was an award stay, I had no room charges; just a $50 pet charge. Meanwhile I got 1506 base points. I charged room service, reataurants, spa, golf etc to the room. I thought I would get over 11,000 base points. Is the rep right about only the room charges? If that is the case shouldn't I have only received 500 points? I'm confused. Please help. Thanks.

I can't speak about this particular hotel, but room charges do normally acru points. My wife even knows to charge her starbucks to the room if the hotel has one.
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