Originally Posted by sowalsky

<start rant>
I never received such an email and when a return leg was scheduled for October 3 (the outbound being on September 23), a $20 fee was imposed. The failure of JetBlue to waive the fee on the expectation that I might pack lighter next time means that my first JetBlue experience will probably be my last.
</end rant>

Seriously, though, in my case, JetBlue had an opportunity to capture a customer with an act that wouldn't cost them anything. Instead, the nickel-and-diming that always put me off of airlines such as Southwest put me off of them as well!

This new weight restriction is a mistake.