Originally Posted by Teacher49
Though it is OT, passengers at ORD were told en mass last night that if they wanted re-booking, they had better get their cell phones out and take care of it themselves. Shameful.
I think that the general concensus on this board is that they were just giving you good advice. We would all know to do that. Would you rather be 110th in line for rebooking, or call in where you can be re-booked in minutes? Remembering that you would be competing for scarce space with the 109 people in front of you in that line, and those in other lines scattered around the airport.