Originally Posted by gemac
Aa's written policy is that all reimbursed purchases must be authorized in advance. While they have made exceptions in the past, and might in your case, it would seem prudent to get authorization in advance. Then you will know what they will reimburse and what they won't.
Very interesting. Where, oh where, can one find this written policy?
PLAT and Aadvantage customer service say that none exist that they know of. A search on aa.com reveals nothing about this issue.
Gosh, I guess it has never happened before ...
