Yes those do detract...but i think service comes to mind for me. Don't care for snippy argumentative matrons on long hauls (transpac mainly mind you) who do not understand what decent levels of service means. I now (over the past few years already) only buy premium long haul tickets from SQ, CX and TG (amongst others) and cheap econ tickets from UA to upgrade with SWUs. If service was consistently good, i'd change my buying patterns.