Hey you paid your money and you took your chance. Cant see what you are belly aching about here. If you sent me this letter I would file it in the bin. They agreed in contract to fly you from A to B at a price for economy. You want BC you pay the extra or use your miles to upgrade. In view of the fact you got a free PE I would keep your mouth shut and enjoy what benefits most of us have paid a fortune with KLM to earn