Aloha--
This has also happened to my husband and I as well. But we actually need these miles cause we have award tickets on hold and I need the miles in order to get a ticket for me. I am short like 2500 miles roughly. This is the 2nd extension with HA I have to put them on hold. But I guess this is their problem not mine. (It is becoming my problem though)
So far this has not happend to my Visa but it happend to my husbands. He is still waiting for his miles. They said it happened to only people whose billing cycle closed on the 22/23rd date where as mine closes on the 9/10th date. There was a clitch in the system. We learned all of this after several phone calls. We shall see.
On the mainland we have used Bank of America as our primary bank for years and loved them. No complaints but the credit card HA Visa-not so sure.
JENNIE
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