Old Mar 8, 04, 10:53 pm
  #1  
patricia
 
Join Date: Jun 2002
Location: HI, USA
Posts: 288
B of A Hawaiian Miles Visa..flawed credit of miles this month

Got my February Statement from B of A with 0 miles accrued Called Customer Service and got the circular electronic thing finally after about 3 rounds...got customer service rep. I asked if they had posted problem..no knowledge...told me she would query the system and I would get email in 48 hours or less

No response waited a week and tried again as miles normally post on statement date

Got surly rep who had no answers and told me my file showed that query in place so nothing new she could do

Suggested I contact Hawaiian Air I did via email on a sunday and had response in less than 24 hours that files from B of A had not transferred correctly and would receive miles with March statement

Guess I won't be using B of A for my banking needs ....wish HA was still with Wells Fargo

Before anyone else gets heartburn from them..thought I would post answer
patricia is offline