Retention: DC vs AmEx
My last renewal in Oct 05 was a direct call to the rentention desk. Reviewed my account history and offered a credit of the $95 annual fee for my card. Done!
I spoke to a cancellation specialist upon renewal of my AmEx Gold Rewards Plus. AmEx Gold offered no MR points, no credit of annual fee. Nothing, zero, zip, zilch. I didn't renew and I'm glad I did, since double everyday MR pts is coming to an end.