Originally Posted by Rufo4506
...AA tells me over the phone that the LIM-CUZ flights don't appear in their systems...
The flights DO appear in AA's system. (availability of award seats is a different matter entirely, of course)
The agent probably misunderstood, or keyed the wrong city pair. This happens sometimes with AA agents, as they are not quite used to 'exotic' international airport codes, especially if AA doesn't fly there. The solution is to call again and if necessary spell the city code to them, and be prepared for a grump, as they hate to be shown as ignoramus.