Join Date: Apr 2006
Location: SFO
Programs: UA Gold, Mariott Gold, Shangri-la Jade, Hotels.com Gold (does that count?); DL, AA, B6, VX, SPG
Posts: 235
Would it really have hurt DL so much to offer the OP a couple thousand Skymiles as an apology for him having missed his connection (whether or not this was DL's fault)?
I.e. "Sir, I'm very sorry you missed your connection. Although we do appreciate your concerns, please know that in the vast majority of cases a 40 minute connection is possible. In this instance, delays were caused by ATC and were outside of our control. As a token of our appreciation of you remaining a loyal customer, we'd like to offer you 2500 Skymiles. Again, please accept our sincere apologies and we hope to see you again on a DL flight."
Is this so hard to do?