Usually I am at ORD around Noon or 5-8PM and I have never had to wait long for the T1-T2 shuttle bus. Yesterday I was at ORD at 9AM and there were long lines at the C9 stairs and when I arrived at E2 of people waiting for the shuttle bus. At C9 there were 2 employees at the top of the stairs letting people down 17 per bus, no standing ( for our saftey). I asked why the lines and the nice lady said " when is your flight?" I replied "45 minutes". She said" Oh, you can walk there."