FlyerTalk Forums - View Single Post - Delta Customer Care called to ARGUE with me!
Old Jul 11, 06, 8:31 pm
  #13  
SOBE ER DOC
 
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,036
Originally Posted by jimrpa
Sounds like you made the right choice for your situation. You'll LOVE connecting in PHL - All of the US gates are very close to each other.

I'm surprised about your experience with the Delta Customer Care representative.
Sad thing about DL is that when it's good it's great and when it's bad...it's just awful.

If you plan to connect in PHL do not check any bags. The US ground crews in PHL have a habit of losing luggage. Also, expect significant ATC delays due to PHL's position between the NYC and DC ATC corridors. I kid you not when I say I have sat on the tarmac in PHL for up to 90 minutes due to ATC delays and have sat on the tarmac at originating cities for almost as long waiting for departure clearance into PHL.

To put it mildly, PHL is a disaster of a place to connect. If you are going to fly US, try to connect through CLT or DCA. One raindrop can send PHL into cardiac arrest.
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