FlyerTalk Forums - View Single Post - Delta Customer Care called to ARGUE with me!
Old Jul 11, 06, 6:51 pm
  #9  
TTT
 
Join Date: Nov 2004
Location: 45 North
Programs: DL DM MM, HH Diamond
Posts: 9,619
Is it just me, or is it a good thing that Delta actually called a customer regarding their issue? It would have been much easier to blast off some form letter about connections and ATC delays or something, but they actually took the time to call. ^ In my mind this is a step towards improving the customer experience, even if the OP did not get satisfaction from in this particular situation.
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