<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jjglaze77:
Look at the last two sentences:
"Delta has also been using smaller regional jets to reduce capacity and increase the number of flights at its four largest hubs, including Atlanta. Mullin said Delta will extend the strategy to its secondary hubs."
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This increased reliance on RJ's is what bothers me the most.
One can do the usual rant about the cramped seats, no carryon luggage, no premium cabin and no jetways but the main issue is that these RJ's are NOT DELTA. They are operated by subsidiaries and, in some cases, totally unrelated companies. The standards for service (or lack of it) are totally different. Flying ASA is an experience usually reserved for third-world countries.
If Mullin wants to improve customer service, he will have to institute a minimum level for ALL flights.