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Old Oct 8, 03, 10:28 am
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Delta Turns Focus to Regaining Respect

...from the Atlanta Journal-Constitution:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">After two years focused on keeping Delta Air Lines solvent, the Atlanta carrier's chief executive officer says it's time to work on regaining respect.

To do that, Delta must expand its route network and restore slipping customer service and employee morale, despite continuing cost-cutting efforts, said CEO Leo Mullin.

"We are ready to resume the important work of affirming a strategy that will make our company the most respected and successful airline in the world," Mullin said in a seven-page memo that was to be issued to employees today.

In a brief interview Tuesday, Mullin said he intends it as the first broad strategy outline he has sent to employees since the Sept. 11, 2001, terrorist attacks.</font>
[This message has been edited by Canarsie (edited 10-08-2003).]
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