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Finally, I was able to talk to the speicic Hertz location.
I drove this car on an unsealed road [but suitable for non-4WD] and they are claiming:
1) this damaged the car to the tune of $2700AUD [!!!!] [my max liability] and
2) that they told me not to drive an unsealed road [they did not tell me, but I am sure it is in the fine print somewhere].
Again, they did not tell me to drive on an unsealed road, and the road I did drive the car is a regular non-4WD 'outback Australia Road.
I will ask for a copy of the contract to look for exclusions.
Does $2700AUD sound reasonable if there was no noticable damage [I have a picture of the car after going on this unsealed road]. What are their requirements regarding this?
Any suggestions?