Originally Posted by larsll
I agree. How hard is it? Create a little routine in the check-in system that does upgrades based on some simple criteria, so when they are in a tight spot they simply press the button and the system sorts it out.
Now I believe what they very often do close to departure is to upgrade whoever has no seat...
It does not seem to be always uncontrolled. Just recently I travelled from Ukraine to home via Vienna and Copenhagen. They could not issue my boarding passes in Ukraine for whatever reasons and I just asked for my boarding passes in Austrian lounge. They printed them without a problem as I already was checked-in and then I noticed the upgrade to C for VIE-CPH. So SAS Operations or whatever organization doing their job before the flight had already upgraded me
Well, then I noticed that they are extremely strict about carry-on luggage and weight on fully booked flights and I had to check my hand luggage at the gate.