Originally Posted by larsll
I agree. How hard is it? Create a little routine in the check-in system that does upgrades based on some simple criteria, so when they are in a tight spot they simply press the button and the system sorts it out.
We are talking about SAS IT... So maybe it is very hard. But the gate attendants have all information already today so they should be able to sort this things out. It is a qustion of routines and knowledge AND a way to keep "their most loyal customers" happy.