This Platinum Flyer will stop utilizing Delta as his main carrier on January 1st 2004 for the following reasons.
1. The evisceration of SkyMiles and the severe dilution of benefits for Platinum and all Medallion travelers.
2. Continued deletions/reductions in routes in the Western United States.
3. The increase in Regional Jets on flights of two hours or more.
4. The continued degradation in service response.
5. The lack of an organized communicated policy to your front line. They can't explain anything to me either.
6. Elimination/Reduction of front line service employees (Redcoats)