FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
As a supplement, these are great.
As a replacement, it is dangerous.
There are too many people that do not get it. Never did, never will.
If you can get a kiosk to handle things in 60 seconds, why does it take a TRAINED agent 10 minutes to rekey the last testament to do the same thing? Duh!?
All this is a waste anyway, since the current direction taken by the sheep in this country is to shut the airline business.