I'm rather new here, so this may have been posted already, but I thought I'd throw it up here just in case.
Delta Air Lines says it hopes to virtually eliminate ticket counter lines at 81 airports by year's end. The nation's No. 3 carrier is mounting "industry-leading attack" on one of travelers' biggest frustrations, reports USA TODAY. Delta will attempt to transform check-in into a 90-second process for most passengers by adding twice as many self-service check-in machines and moving hundreds of customer-service agents from behind ticket counters into lobbies to help travelers as they walk in. Customers needing to make time-consuming itinerary changes will be directed to a special bank of phones, where they will be helped by agents at Delta's call centers. The phones will be able to print new tickets. "We've been working real hard to take a fresh look at airports through our customers' eyes," says Rich Cordell, a Delta senior vice president.
http://www.accessatlanta.com/ajc/bus.../05retool.html