I had to chase every platinum amenity points as well and finally got so tired of it, I called the platinum line to complain. It always seems to be a certain hotel I stay at that never post the points. The csr I spoke to was stationed in Ireland and after I explained my frustration, she told me she was going to call the hotel and see what the problem was. Within 15 minutes she called me back and told me she spoke to the manager and will have this taken care of and it will be noted in my profile that I want the points. Following her phone call I received an email from the manager of the hotel I frequent offering me a generous amt. of points because of all the times they have missed sending the request for amenity points. Nice bonus and as the saying goes, "the squeeky wheels gets the oil".