Originally Posted by Andrius

Thanks for this - it is broadly in line with my own experiences.

In-flight service is indifferent - say, similar to Continental on a bad day. The true horror lies in ground handling and in anything that has to do with SVO airport.

SVO is a sheer, unmitigated horror; and the fact that SU flies from this stinking dark toilet severely undermines the prospects of SU as a world-class airline.