Originally Posted by HeathrowGuy
Again, it's an Alitalia issue, not an Orbitz issue - there's no question that Orbitz would be on the hook if it decided to now further ticket any bookings at this price.
Either way, it's not the customer's fault, and Orbitz, as the agency, should fight for the customer. I called yesterday after booking, and was told by a CSR at Orbitz that the reservation was fine, and that it would be ticketed. If AZ refuses to honor it, Orbitz should stand up for the customer. If Orbitz won't do that, then I will not use them. If they WILL do that, I'll send them a lot of my business.