Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
If you have your card, there should be a customer service number on the back. I would start by calling there. They should be able to see what certificates, if any, they have ordered for you.