StewieMac did a great job of reviewing this hotel. I found what he said to be spot on. Here are a few triffles to add.
The staff is almost entirely international. Median age is between 25 and 30. They are delightful; however the one drawback is the lack of local knowledge. I was trying to find out where a couple things were in relation to each other; the people at the concierge desk (one from Morocco and one from Russia) were frantically looking for information on the internet.
As a Diamond, I was given a free continental breakfast in the Lounge. I was the ONLY person in the lounge each morning. The breakfast is quite luxurious in so far as continental breakfasts go, but you cannot use the credit toward a hot breakfast. It includes a bread basket, toast, a pot of yogurt, fresh squeezed juice, tea or coffee and a bowl of fresh fruit. The fruit includes sliced cantaloupe, pineapple, plum, peach and fig as well as raspberries, blueberries, blackberries, and currants.
The inroom amenity was a bottle of wine, a bowl of fruit, and a bowl of salted almonds. Two bottles of Evian are replenished twice daily.
Internet costs 18.75 dirhan/hour or 110 dirhans for 24 hours in the room. Do the math - you have to be online at least 6 hours/day for it to be worthwhile to buy the full day coverage. The business center charges something like 18 dirhans per 10 minutes.
The hotel uses
Arabian Adventures for its tours. They are much better value than going out and about on your own. It cost me 40 dirhan one way for a taxi to the Heritage Village, whereas some excellent half day tours are 130 dirhans with hotel pick up/delivery.
The hotel is luxurious and quiet. There is not so much as a hotel shop on site. I wish they would add a dhow ride from their pier; it would be nice to have something to do without going off property. The restaurants are excellent, and the lounges were staffed with very prompt service.
Access to the hotel is via a long drive by villas that have been built as part of the same complex. The property is luxuriously landscaped. Friends walked over from the City Center Shopping Center across the road - but it looked to me as though it was about a 2 mile hike, given the long road in.