marc1

I called up United mileage plus to see about getting an award ticket:

LAX-Florence
Rome-LAX

United counted this as one trip (i.e. 50K Miles using Economy Saver).

When I called up the Citi ThankYou Rewards desk and asked them for the same itinerary, they said that is two trips and would cost 100K miles (European trips are usually 50K).


What gives?