Originally Posted by olimaspecto
She eventually did credit me the original miles but said that it was a one time thing. I had never had to do thsi before and I was just curious as to whether it is just a YMMV or if this was the actual policy?
From experience and from reports here on FT, the granting of original routing credit seems to be a
standard exception. In other words, AA CSR regularly issues it upon request, but it is generally accompanied with the warning that "we are making an exception" or "we will do it just this once".