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Old Feb 20, 06, 12:10 am
A FlyerTalk Posting Legend
Join Date: Jul 2001
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Dealing with refunds on a ticket where a carrier claimed segments as being used that were never flown is no fun either.

I had a ticket that had the outbound as AA to BA to BA with a stopover between the BA flights. For some reason BA processed both BA segments as having been flown although only one of those two segments had been flown. I submitted to AA that it would have been physically impossible for me to have flown the segment that BA claimed I flew as I had: a) boarding passes; b) flight credit in my AAdvantage account; and c) immigration stamps, all of which indicated that I was elsewhere -- on another flight -- at the time of the flight which BA processed as having been flown. In the end, I got a good number of miles from AA for a mistake that seems to have been BA's fault.
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