FlyerTalk Forums - View Single Post - Refund, three months later
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Old Feb 19, 06, 11:16 pm
  #12  
Jakebeth
 
Join Date: Jan 2005
Location: Midwest
Programs: AA, UA, DL, LUV, SPG, HHonors, Avis, Hertz
Posts: 3,032
Originally Posted by JonNYC
I'm still waiting for a refund on an unused, refundable J flight coupon-- filed for it 12/10/05. Have called 918-254-3777-- conservatively-- about 20 times, never an answer, no voicemail, no human reachable at that number, it just says "call us back, we're busy!"
Used https://www.refunds.aa.com, shows last "action" on my refund was 1/10/06.

This -really- is not a system for AA to be proud of, to say the least.
I just went through this, as well. I faxed and called, etc. The best response I got came from entering an on-line "contact us" message FWIW.

The most maddening thing, of course, is not knowing if it's 'in process' or just lost.
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