FlyerTalk Forums - View Single Post - Refund, three months later
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Old Feb 19, 06, 5:44 pm
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
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Posts: 61,972
No, it's not. They took about three weeks to charge my card for some changes made to a ticket Dec 12. The charge finally went through mid-January, but I called a couple of times to make sure everything went through OK. Great business model... great IT system... I guess they were the first with a number of things (lounge, loyalty program, CRS, etc.) but they seem to be stuck with those old models.

(But normally, you are right - the money and points get deducted much more promptly than the refunds, credit, miles, upgrades, whatever are given.)

Originally Posted by gemac
Odd -- their system for taking your money is so efficient.
JDiver is offline