No, it's not. They took about three weeks to charge my card for some changes made to a ticket Dec 12. The charge finally went through mid-January, but I called a couple of times to make sure everything went through OK. Great business model... great IT system... I guess they were the first with a number of things (lounge, loyalty program, CRS, etc.) but they seem to be stuck with those old models.
(But normally, you are right - the money and points get deducted much more promptly than the refunds, credit, miles, upgrades, whatever are given.)
Originally Posted by gemac
Odd -- their system for taking your money is so efficient.
