FlyerTalk Forums - View Single Post - Remember to confirm car rentals when delayed
Old Feb 17, 06, 6:17 pm
  #3  
Flailey
Suspended
 
Join Date: Nov 2005
Programs: All of 'em
Posts: 683
Hertz asks for your flight info, and then updates your pickup time to reflect the moment it's scheduled to land (which makes no sense, they could add 30 minutes) and then if the flight is delayed will pull the res off the gold board after around 2 hours or so. If you're delayed an hour, and then it takes about an hour to get through customs or just over to the terminal, you're off the board. This happened to me all the time. I assumed that they linked the flight info to the computer, so it would update if the flight was late, otherwise what's the point?

In my experience, at least at the places I've been, they don't. Now I just set the time manually to an hour after landing and call at takeoff to push it back if the flight's running late. Seems to do me no good at all to input the flight number. Also doesn't seem to affect the price either, though who knows given my CDP perhaps it would.

But the OP's advice is right on for Hertz, though I dunno if this is the right forum for it. It's been a source of annoyance to say the least, and worse yet, you have to be aggressive about getting stamped on the way out or they'll have your time of pickup hours earlier and sometimes nail you for the extra day. Ugh.
Flailey is offline