Originally Posted by Falcon20
I recently cancelled a flight and was given the 1 year hold on the funds to apply to a new flight.
Now that the 24 hold is gone, how do I apply the funds via CO.com? I used to book a new ticket, put it on hold, then call rez to process the credit.
Now I have to buy the new ticket. Anyobody deal with this or do I just need to book everything with rez and forget about CO.com? I still want my 500 bonus miles through CO.com.
You should be able to see the old reservation on CO.com by logging in and looking under Cancelled reservations for the confirmation number of the booking you cancelled. Once you select the reservation you should see a link at the top left in blue to "reissue ticket". From this point, you should be able to select flights for a new reservation. Once you do that, CO.com will figure the cost of the new flight and apply the appropriate change fee.
Worked for me yesterday with a reservation I cancelled in Dec. 2005.