Originally Posted by bas5838
...Also, Tony in the RC remembered my drink preferences (from five months ago) and prepared it without my asking.
They are just awesome. Let me know when you want to return and I will have Tony and his staff spoil you
!!
I was told that employees are able to enter your preferences into a database. They get a list of guests for the day of your arrival and are able to see any notes about you. They also sometimes get a photo for their files so they know who you are when they see you. I find that really interesting, but also scary.