Surely this is entirely reasonable forum for this sort of problem? Shoving the post into an area seen only by FT members interested in one family of airlines will deny the rest of us (who may not look in that forum very often) from hearing about what happened next?

The outcome is important to all of us who travel; it sounds like a very unpleasant thing to happen to anyone, and I for one would like to know what the OP should do, and how to avoid it in future. Does this happen on other airlines? What is other people's experience? How have they resolved it?

Techno

PS The entire internet works by having cross-linked information - what's so awful about doing it on Flyertalk?