[QUOTE=SethLevy]Called and was told no because the rate included taxes. QUOTE]
TAXES constitute a PACKAGE!?!?
I'd kick up a stink if I were you.
Even if they don't change their stand, this kind of crap shouldn't be tolerated.
If Hyatt isn't going to honor the Best Rate guaruntee, they ought to just remove it from their site instead of playing games.