Originally Posted by 747
Twice I tried to book a Hyatt one night stay and the hotel was sold out.
I then asked if any space was available if I used Gold Passport Points to get a free night stay. Both times the space was then available and I got into the sold-out hotel on an award.
Weird....
They have to hold a certain percentage of rooms for rewards. This is usually a good trick for getting in as often conventions or events don't attract those on points.