Originally Posted by bigjim
I would definitely get the name of the person that you talked to at the hotel property. It sounds like you might have booked an internet only rate. These rates are typicaly not cancellable/changeable/refundable.
Thanks, but I did not book an internet only rate. It was an AAA rate that again clearly stated that a penalty would only be charged if I didn't cancel by 6pm the day before. I called customer service again and this time the agent checked my reservation and agreed with me that I should not be charged. She wasn't sure what the other agent was speaking about but you are probably right that she thought it was a special internet rate, but I don't think she actually checked the reservation. In any case, there does seem to be a glitch on the website.