Originally Posted by Carolellen607

I had accidently booked a hotel stay twice, so I cancelled one online. The reservation was for June 2006 and the cancellation policy clearly stated cancel by 6pm the day before to avoid charges. So I clearly thought there would be no charge to my account. However, when I cancelled, the website said that it was too late to cancel without charges. I assumed this was a glitch in the system. I then called the cenral number to insure that there would be no charge. The agent said that all internet bookings can not be cancelled without a charge of one night and that this was clearly stated in three places. She said the only way, I could get the charge waived was to call the hotel. I told her that I saw no place on my reservation that talked about a required one night cancellation. She inisted. Anyway, I called the property and they told me I would absolutely not be charged and that their policy is 6pm the night before. Does anyone know what is going on and what the reservation agent was talking about? I don't deal with Starwood too much, so I'm not sure if this has ever happened to anyone on this board before. Thanks