I'd have to agree with what bocastephen wrote. In general I think airlines should tell it like it is with regard to program changes. They should not lie to customers. They need to just tell us what the rules are and we'll be happy to follow them. Instead, CO seems to try to obfuscate things as much as possible. Announcing with great fanfare the arrival of the fancy blue EliteAccess carpets one day and silently introducing 50% EQM the next is a perfect example. Alas, it is but one among many .

CO has a generally good product (31" seat pitch aside). It needs to stop treating its customers like the enemy.